Hi my identify is larneta and i flew with American Airlines for The 1st time to accomplish a suprise bridal shower for my ally,but After i landed my baggage was not there.they despatched my baggage to Wisconsin. Ihad Every little thing with the suprise bridal shower in People bags.I couldnt figure out why they where by in Wisconsin and I didnt care I just wanted them to be where by I was immediately.So I needed to terminate all the things. All her household and his family and friends.I was virtually crying inside the airport she didnt even know I was there I arrived early only for the suprise.
LIES. American Airlines has lied to me regularly. My bag did not get there within the airport. I used to be waiting for an extended time frame within the carousel and no baggage arrived out for my flight. Nor did any individual through the baggage Office environment that had a transparent look at of your carousel occur out to mention nothing can be coming. I checked for the office plus they then said there was NO Rationale why my suitcase shouldn’t have arrived. They had been to send out my suitcase to me at my lodge. At 2:24 PM I obtained a mobile phone get in touch with from a recorded message stating my bag was picked up and could be delivered within just six hrs. LIE. I called the delayed baggage number and was told it had been picked up at 3 PM and would be delivered within six hrs. LIE. I checked online this night and it explained it had been picked up at three PM and could well be sent in six hours. LIE.
My spouse And that i experienced a flight leaving Richmond Virginia which has a ultimate place of Seattle Washington. We have been accustomed to traveling and experienced flown other airlines before that week intending to and from many Locations. We experienced all our info and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt check with if those who are flying are military personnel so we commenced about and waited in line to talk into a agent within the counter. The moment we have been up article on the counter we advised a lady powering the counter that my husband is within the navy and we experienced two bags to examine in. Thats whenever we were educated that our bags in which over fat and It might be 250$ more. We requested for the Woman to indicate us where the package pricing is created. She was unable to provide that information and facts and went on to inform us we could look it up ourselves. My partner who is enlisted within the U.S. Coastline Guard has never had to pay for further or any amount of money for baggage, on orders or personal. My husband gave her the 250$ and that's when the representative we ended up speaking with quickly grew to become really rude and threatened to terminate our total flight.
A dialogue around the habits of The shoppers depending upon the labeling that is definitely current over the meals products.
American Airlines presents flights, motels, vehicles, holidays, cruises and activities – but the corporation is most very well-noted for flights originating in The us. The official Web page offers tons of knowledge for folks wishing to guide flights, together with immediate reserving from the web site or through mobile phone contact with purchaser service.
Really dissatisfied re not enough acknowledgment of any irritation I encountered. Seems like a straightforward courtesy.
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When we at last acquired an e-mail reaction from American Airlines, the entire reaction time was around 1 hour. Whilst we waited one hour, we did obtain numerous responses to our First question:
i have experienced horrible experiences with american airlines. I'm able to’t even level their buyer service as it is much beneath a a person star. client relations representatives are impolite, small, and unfriendly.
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This exercise just isn't one particular American Airlines really should carry on to practice as is dehumanizing and down ideal inconsiderate of having to pay buyers. This encounter has absolutely left a foul taste in my mouth and it took from The nice holiday vacation I lately experienced .